The purchase of this particular was a big expense and was at least partially justified by the fact that it came with an On-site warranty. Although Currys did still try to pressure me into adding their extra insurance! So first problem, just how do we report the fault and organise getting the repair done? While the warranty has been recorded, and the device is listed on my Brother account, there is no button to claim on that warranty. I can find a repair centre for return based support, but nothing for on-site support? So I started a ticket on the support service on 31/10/24 and answered a second reply yesterday basically asking me to check that doing double sided copying had the same flaw, which it does. So waiting again on a reply.

In the meantime, while I still have the original magazines I have been rescanning those that I do still have and replacing the pages which have the fault on. Is it really necessary as it is only probably a single pixel wide white line? Probably not essential, but having a clean set of raw scans while I CAN repair the damage is just a time expense. The flaw had not been noticed prior to getting rid of the first large batch of magazines which can't now be reprocessed.

The main reason that I had not noticed the problem earlier was using the PDF Arrange application to manage multiple scans on one screen. The thumbnails on there obviously do not display a small blemish, hence missing the marks due to dirt on the scanner and even after monitoring that, the 'white on white' fault is even less noticeable on small thumbnails. The saving grace is that PDF Arranger does make interleaving the new scans back in place of the problem ones is a relatively simple process. The irritating part of this is something else that I have been learning the hard way. While PDF Arranger displays a properly organised set of pages, internally it does not ACTUALLY manipulate the raw images, simply creating a set of instructions that most pdf viewers can use to reproduce the arrangement of pages it has processed. On one hand, that the original raw images are never modified is a bonus, and when deleting the faulty scans, those images will not be saved in the resulting new file, the orientation of the images is getting a little messy. I do need some means of producing a clean set of images in landscape rather than the portrait view that the scanner produces. These landscape images can then be used to extract images and more important, line drawings for further processing. One of the main reason for scanning all this material at as high a resolution as possible is the production of a drawing set to go with a particular project. The earlier work was using 300DPI rather than 600DPI and individual scans at a higher resolution augmented that, so now being able to process everything at 600DPI is a forward step. The addition of a nice high resolution monitor (3840x2160) makes viewing the resulting electronic copies even better than the 300DPI ones that I had previously standardised on.